Complete FAQ — 30 Answers to the Most Common Questions

Booking & Payment FAQ

Q1: How far ahead should I book? A: 6-8 weeks for standard trips, 3-4 months for peak season (Jul-Aug, Christmas-Hogmanay). Q2: Do you take Alipay/WeChat Pay? A: Yes, both accepted throughout, plus bank transfer and card. Q3: What is the deposit? A: 20-25%, secures dates and vehicle. Q4: Refund if I cancel? A: Transparent policy at booking; more notice = larger refund. Q5: Can I pay by company? A: Yes, corporate invoicing to your company, VAT-registered. Q6: Do you provide 公司抬头 VAT invoice? A: Yes, essential for Asian corporate finance — genuine UK VAT invoice. Q7: How much does it cost? A: Depends on days, vehicles, hotels — quoted transparently per trip. Q8: Are prices per person or per vehicle? A: Per vehicle (up to 6 passengers) — much better value for families and groups. Q9: What if my business dates shift? A: We work with you — minor shifts no penalty. Q10: Multi-currency accepted? A: Payment in GBP, USD, HKD, CNY, SGD as needed for corporate.

Trip Execution FAQ

Q11: Do you meet at the airport? A: Yes, with name board — standard. Q12: What airport terminals? A: All UK airports; specify terminal on booking. Q13: What if flight delayed? A: We track and adjust — no additional charge for normal delays. Q14: Wifi in the car? A: Yes, free mobile hotspot in all Alphards. Q15: Child seats? A: Yes, free of charge. Q16: Language? A: Mandarin, Cantonese, English throughout. Q17: Business days on Grand Tour? A: Yes, we combine seamlessly — meetings first, tour after, or interweave. Q18: Can family fly in mid-trip? A: Very common — we coordinate their arrival to join for tour phase. Q19: Do you book hotels? A: We arrange if requested; no markup — you see actual price. Q20: Meals included? A: Not included by default — meals arranged/paid separately along the way. Restaurant recommendations included.