We track the flight
Every airport pickup is matched to a flight number. We watch the arrival time and adjust the driver's departure accordingly. You do not need to message us from the plane.
Waiting time
We include 60 minutes of free waiting after the actual landing time for international arrivals, 30 for domestic. This covers immigration and baggage in normal conditions.
Long delays and diversions
If the flight diverts to another airport, contact us as soon as you land and we will tell you honestly what we can do. Sometimes it is a repositioned driver; sometimes the honest answer is that a same-day pickup is not possible and we refund.
How long the drive really takes
Map estimates in the Highlands are typically a third optimistic. Single-track roads mean constant pulling in to pass, and in summer add motorhomes: a two-hour leg is closer to three. We plan on real times, which is why our days look shorter on paper and actually finish.
What we will not do
We do not push you into shops or restaurants that pay commission — we take none. We do not add unrequested items and charge for them, or recommend hotels we have not used. If your plan does not fit the days, or self-drive suits you better, we say so even when it costs us the booking.
Booking and changes
A £180 deposit secures the dates and the balance is settled before departure. Changes more than 30 days out are usually free; inside 30 days it depends on whether we can refill the slot. The deposit is non-refundable, stated before you pay. If we are the ones who cannot deliver, we refund in full including the deposit.
Plan This Journey
Tell us your dates and party size — we will confirm honestly what fits.
10-Day Grand Loop → Business Chauffeur → All Tours →
